Grievance Redressal Mechanism

a) Registration of Complaints and Acknowledgement

Customers who wish to register their complaints or provide feedback may use any of the following channels:

Phone: Call the Customer Service Helpline at +91-8882247409 between 09:30 AM to 06:00 PM, Monday to Friday (excluding public holidays).
Email: Write to us at customercare@ckersfinance.in.
Letter: Customers can visit our offices and hand over a complaint letter or write to the address below.
Website: Visit our website and raise a complaint at www.ckersfinance.in.

Grievance Redressal Cell

cKers Finance Private Limited

Building No. 24–30, Third Floor
Okhla Industrial Estate, Phase – III
New Delhi – 110020

The Company will provide an acknowledgment of the complaint within three business days via email. The acknowledgment will include a tracking number and indicate the turnaround time for resolution. If more time is required due to the nature of the issue or reliance on a regulator/third party, the customer will be informed and an interim response sent.

b) Escalation Matrix

Primary Level

If the customer is not satisfied with the resolution received, or does not hear from us within 15 business days, they may escalate to the Grievance Redressal Officer (GRO):

Phone: +91-8939704325 (Mon–Fri, 09:00 AM – 06:00 PM, excl. holidays)
Email: GRO@ckersfinance.in
Contact Person: Mr. Vivek Bhardwaj, Grievance Redressal Officer
Address:
Building No. 24–30, Third Floor
Okhla Industrial Estate, Phase – III
New Delhi – 110020

Customers will receive a response resolving the complaint within 7 business days.

Secondary Level

If still not satisfied or no response within 7 business days, the complaint may be escalated to the Nodal Officer:

Phone: +91-9818983721 (Mon–Fri, 09:00 AM – 06:00 PM, excl. holidays)
Email: nodalofficer@ckersfinance.in
Contact Person: Mr. Baljinder Singh Khurana, Nodal Officer
Address:
Building No. 24–30, Third Floor
Okhla Industrial Estate, Phase – III
New Delhi – 110092

Third Level

If still unresolved within 30 days, customers may appeal to the RBI Ombudsman – NBFC:

Reserve Bank of India
6, Sansad Marg
New Delhi – 110001, India
Telephone: 011-233711333
Fax: 011-23711250
Email: cgmicdosco@rbi.org.in